Our reputation as a quality provider of contact center services has been the main reason new clients choose CaLLogix. Here's how we've built our reputation:
CaLLogix account managers will work with you directly to create the service presentation you are looking for, whether it is a new product or service you are offering, or an extension of an existing product line or service. We have the people, the procedures and protocols, the technology and the experience in place to meet your needs.
We believe that training should be more than rote learning. It should be a learning experience and offer continual growth opportunities to all employees. Continuing education through up-training and cross- training as our client's needs and expectations change are equally important components of our overall training efforts.
To assure we meet and exceed client expectations, we work with clients and trainers to provide the agents and supervisors who work on a client's account with the proper training program. At a minimum this includes:
By working closely with our clients, we can provide our quality assurance and training staff the information they need to quickly update or revise training materials. In this way, we can ensure that our training procedures will match our client's processes and expectations.
Each agent's progress is evaluated weekly. Each receives immediate feedback regarding their performance. Detailed tracking and progress reports closely measure individual agent performance, team performance, and overall special projects performance.
In addition, our custom reporting capabilities assure that you receive the information you need to maintain high levels of customer satisfaction. We will provide daily, weekly, and/or monthly management and summary reports on order sales, customer service questions, responses, media sources, and financial transactions per your requests. You may receive your reports via email or via a FTP site.