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When a client needs inbound and outbound call services that require comprehensive understanding and knowledge of their business procedures, products and services, the choice is CaLLogix. We have the track record, the experience and the people to handle the most sophisticated call service requirements.
We work closely with our client to:
- Understand the program objectives
- Develop skill-set requirements for the customer service representatives
- Hire and train the representatives based on a co-developed training curriculum
- Develop a quality assurance program that measures specific aspects of the call handling experience
Our account management team interacts with the client on a daily basis so that we can be responsive to any changing requirements that may develop. The result? Our dedicated services provide the highest level of client support and interaction with their customers.
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