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A good outbound call is one that's made for reasons that are important to both you and your customer. It's a great opportunity to let your customers know that their opinions count, and for you to get valuable input from them.
Successful outbound calling requires refined calling skills. CaLLogix employs customer service representatives that receive special training in outbound calling. They are adept at initiating a call to:
- Gather information
- Ensure customer satisfaction
- Establish a lead
- Introduce a product
- Set an appointment
- Cross-sell or up-sell a product
Most importantly, they know how to create rapport and strengthen a relationship with your customers.
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