|To succeed in today's highly competitive global business environment, it's essential that your company is available to your customers 24 X 7, 365 days a year. That's where we come in. We act as an extension of your office during lunch, meetings, after hours, when you are out of the office, or, if you choose, all of the time, so you can focus on your core business.
No matter what size or type of business you're in, no matter how simple or complex your needs may be, we literally have the answer- especially when your customers require 24 x 7 support. In fact, with CaLLogix you can feel confident that a call will never go unanswered.
The bottom line? You can enhance your image, reduce your costs, and increase your business by as much as 40-67%, just by having a "live" person answer your calls. That's real productivity. That's what CaLLogix can do for you.
We give the right impression.
You know the old saying: You never get a second chance to make a first impression. And you know how important it is that the first impression of your business is a great one. You can rely on our Customer Service Representatives (CSRs) to greet your customers with a smile and respond quickly and professionally to their needs, just as you would expect of your own office receptionist.
We train our operators to take accurate, detailed messages. Our quality assurance team monitors their performance to ensure that our standards and your expectations are met and exceeded. Our record is impressive. Our people (many of whom have been with us nearly ten years) answer 98% of our calls within two rings and 87% on the first ring.
Customized messaging with superior customer service.
Our TAS (Telephone Answering Service) gives you all the information you need and none of the information you don't. That's because we customize your account to your specific needs, so you receive only the information that is relevant and important to you. We answer with your company name, obtain the requested information per your specifications and reach you according to your particular guidelines.
It's up to you to choose how you want your messages to be relayed- as they come in, or per your pre-determined time schedule. Your choices include cell phone, pager, email or fax. Also, we can transfer a caller directly to you or to your personalized voice mail.
Need to update your account with time-sensitive information? No problem. You can do it whenever you like, creating the effect of reaching your front office. Our CSRs (Customer Service Representatives) will provide the updated information to your callers.
Our clients trust us with their most valuable asset-their customers.
As we've mentioned, we serve a diverse group of clients ranging from one-person, home-based businesses to major worldwide corporations. Some examples of our client base include:
From wake-up and reminder calls, to the voice at the end of an elevator emergency phone, the voice you hear is CaLLogix. We find substitute teachers for school systems and substitutes for manufacturing companies when the scheduled worker calls out.
For banks and financial institutions that need a check on their automated phone system or website, we provide scheduled checks on either or both systems. We document all steps taken to meet the strict criteria of both union and non-union facilities. In short, whatever you need, CaLLogix stands ready to be part of your success.
Benefits Of Choosing CaLLogix TAS
24 X 7 personalized answering
Toll free numbers
Superior quality service
No charges on calls forwarded to us
Telephone receptionist for you without salary or benefit payments
Competitive custom rate plans
Flexibility, dependability, accountability
Documentation of calls
Experienced in diverse business practices
Calls answered in the USA